golden ratio Privacy Policy

Last updated: June 2025

This Privacy Policy describes how golden ratio collects, uses, stores, and protects personal information provided by members and visitors of goldenratio.onl. By creating an account or using the platform, you acknowledge that you have read this policy and agree to how your data is handled as described below. If you have questions, you can reach our support team through your account dashboard.

1. Information We Collect

golden ratio collects information in several ways when you use the platform. The categories of data collected include:

  • Account information: Your full name, date of birth, email address, username, and password created during registration. Age verification may require submission of a government-issued ID.
  • Payment and transaction data: Deposit and withdrawal records, Philippine Peso (₱ / PHP) transaction amounts, payment method identifiers such as GCash or Maya account references, and bank transfer details where applicable. Full payment credentials such as PINs or card numbers are handled directly by payment processors and are not stored by golden ratio.
  • Device and browser data: IP address, browser type, operating system, device model, screen resolution, and general geographic location derived from your IP. This information helps us deliver a stable mobile experience for Philippine users.
  • Usage data: Pages visited, game sessions accessed, time spent on different sections, click patterns, and platform interactions. This data is used to improve platform performance and content relevance.
  • Cookies and similar tracking technologies: Session cookies, preference cookies, and analytics identifiers as described in the Cookies section below.

2. How We Use Your Information

The data collected by golden ratio is used for the following purposes:

  • Account management: Creating and maintaining your member account, verifying your identity and age, and processing login requests securely.
  • Transaction processing: Handling deposits, withdrawals, and bonus crediting in Philippine Peso through supported payment channels.
  • Platform operations: Delivering games, sports betting markets, and other platform features; monitoring for technical issues; and ensuring platform stability across mobile and desktop devices.
  • Security and fraud prevention: Detecting suspicious activity, preventing unauthorised account access, and complying with applicable anti-money laundering regulations in the Philippines.
  • Customer support: Responding to account enquiries, resolving disputes, and providing assistance with deposits, withdrawals, and gameplay questions.
  • Compliance: Meeting obligations under applicable laws and regulatory requirements governing online gaming in the Philippines.
  • Communications: Sending account notifications, transaction confirmations, and platform updates. Marketing communications are only sent where you have provided appropriate consent.

3. Cookies and Tracking Technologies

golden ratio uses cookies and similar technologies to support platform functionality and improve the member experience. The types of cookies used include:

  • Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a browsing session. The platform cannot operate correctly without these.
  • Preference cookies: Store your settings such as language preference and display options so you do not need to re-enter them on each visit.
  • Analytics cookies: Collect aggregated data about how pages are used, which game categories receive the most traffic, and how members navigate the platform. This information is used to improve layout and content. Analytics data is not linked to individual account identities.

Most browsers allow you to manage or disable cookies through your browser settings. Disabling essential cookies may prevent certain platform features from working correctly. Analytics and preference cookies can generally be disabled without affecting core functionality.

4. Data Storage, Retention, and Security

Personal data collected by golden ratio is stored on secured servers. Access to member data is restricted to authorised personnel who require it to perform their role, including customer support, compliance, and technical operations teams.

golden ratio applies industry-standard security measures including encrypted data transmission and access controls. While no system can guarantee absolute security, we take reasonable steps to protect your information from unauthorised access, loss, or disclosure.

Member account data is retained for as long as your account is active and for a period thereafter as required by applicable law or regulatory obligations. If you request account closure, your data will be handled in accordance with applicable retention requirements before being deleted or anonymised.

5. Sharing Data with Third Parties

golden ratio does not sell personal data to third parties. Data may be shared in the following limited circumstances:

  • Payment processors: Transaction data is shared with GCash, Maya, banks, and other payment partners to process your deposits and withdrawals in Philippine Peso. These providers operate under their own privacy policies and security standards.
  • Game providers: Where third-party game content is integrated into the platform, session data may be shared with the relevant provider to deliver the game experience. This typically involves a session token and does not include full personal account details.
  • Legal and regulatory bodies: golden ratio may disclose data to Philippine regulatory authorities, law enforcement, or other government bodies where required by law, court order, or to protect the rights and safety of members and the platform.

6. Your Rights and Minor Protection

Your Data Rights

As a golden ratio member based in the Philippines, you have the following rights regarding your personal data:

  • Access: You may request a summary of the personal data held on your account at any time by contacting support through your account dashboard.
  • Correction: If your account information is inaccurate or out of date, you may request corrections. Some changes may require identity verification before they are processed.
  • Deletion: You may request that your personal data be deleted, subject to legal retention requirements. Requests are processed once any outstanding compliance obligations are met.
  • Restriction of processing: In certain circumstances, you may request that we limit how your data is used while a concern is being reviewed.

Protection of Minors

golden ratio does not knowingly collect data from individuals under 18 years of age. Age verification is required during registration and may be requested at other points during your use of the platform. If we become aware that a minor has created an account, that account will be closed and associated data handled in accordance with applicable law.

Policy Updates and Contact

golden ratio may update this Privacy Policy from time to time. Material changes will be communicated via account notification or a visible notice on the platform. We encourage you to review this page periodically. For questions about how your data is handled, contact our support team through the dashboard after logging in to your account. You can also visit our FAQ page for common questions about accounts and data.

Questions or Data Requests?

If you have questions about your personal data or want to exercise your rights as a golden ratio member, log in to your account and contact our support team. You can also check the FAQ for quick answers about accounts and privacy.

Visit FAQ Log In to Account